FAQ's

1. What products do you sell?

At StarElectronicx, we specialize in innovative personal care gadgets that make daily routines easier and more efficient. Our current collection includes:

• Face Washers

• Lint Removers

• Electric Nail Clippers

2. Are your products safe for all skin types?

Yes! Our face washers are designed with gentle materials that are safe for most skin types. However, if you have sensitive skin or a specific skin condition, we recommend consulting with a dermatologist before use.

3. How long does shipping take?

• Order Processing: 1–3 business days

• Standard Shipping: 5–10 business days (depending on location)
  Tracking details are emailed once your order ships.

4. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping times and fees may vary by region, and additional customs fees may apply.

5. Can I return or exchange a product?

We accept returns within 7 days of delivery for unused items in their original packaging. To start a return, please contact us at [your support email].

6. What should I do if I receive a damaged or faulty product?

We’re sorry for the inconvenience! Please reach out within 48 hours of receiving your order with photos of the item, and we’ll assist with a replacement or refund.

7. How do I charge or maintain my electronic items?

Each product comes with a user manual or quick start guide. Charging cables are included where necessary. If you need additional help, our support team is happy to assist.

8. Can I cancel or change my order after placing it?

Orders can be modified or canceled within 12 hours of purchase. After that, they are already being processed for shipping.